Help Center
Step-by-step guides for buyers and sellers
Getting started
- Create your accountCreate an E-Wasila account with your email address and confirm it with a 6-digit code.
- Sign inSign in to the app with your email and password, or with your Google account.
- Reset a forgotten passwordGet a 6-digit code by email and use it to choose a new password.
- Find your way around the appGet to know the top bar, the search bar and the side menu so you can reach every part of the app.
- Change the app language and currencySwitch the app between English, French, Arabic, Portuguese and Spanish, and choose whether prices show in USD or LBP.
Your account
- Edit your profileUpdate your name and birth date, and find your email, phone number and other account settings.
- Verify your phone numberAdd or verify your phone number with a one-time code sent to your WhatsApp.
- Change your emailMove your account to a new email address, confirmed with a code sent to that address.
- Change your passwordSet a new password for your account with your current password and an emailed code.
- Add and edit a delivery addressSave a delivery address with a map pin, and edit it later.
- Delete your accountAsk us to delete your account and your personal data, and see what we keep.
Shopping
- Search for products and storesFind products and stores by name, and narrow the results with filters.
- Browse the stores mapSee stores across Lebanon on a map and filter them by category or governorate.
- Visit a store pageRead about a store, see where it is, and browse its products.
- Open a product pageSee a product's photo, price and stock, add it to your cart, and contact the seller.
- Save products and storesKeep the products and stores you like in one list, so you can find them again later.
- Share or report a store or productSend a store or product to a friend, or tell us about a problem with it.
Cart and checkout
- Add products and manage your cartAdd products to your cart, change quantities and start checkout for one store at a time.
- Order with deliveryGet your order delivered to one of your saved addresses and see the delivery fee before you confirm.
- Order for pickupOrder from a store and collect your order at one of its pickup locations, with no delivery fee.
- Choose how to paySee which payment methods you can use at checkout and what happens with each one.
Your orders
- Track your ordersSee all your orders in one list, find the one you need and follow its progress from placed to completed.
- Change the delivery address of an orderMove a pending delivery order to another saved address in the same delivery zone.
- Cancel an orderCancel an order the store has not confirmed yet, for example one you placed by mistake.
- Read your notificationsFollow updates about your orders and payments, mark them as read and open the order they are about.
Open your store
- Create your storeSet up your own store on E-Wasila with a name, description, category, logo and cover image.
- Understand your store dashboardLearn what each section of your store dashboard does and what the status chip means.
- Edit your store informationChange your store's logo, cover, name, description, category and type, and find the option to delete the store.
- Add your store contact detailsAdd your store email and verify a store phone number with a code sent to WhatsApp.
- Add a store addressPin your store on the map and save its address so customers can find you.
- Add social media links and a websiteFind where to add your Instagram, TikTok and Facebook usernames and a website, and why these fields may be locked.
- Show your store featuresShow badges such as Wifi, Parking, Cash on Delivery and Delivery on your store page.
Products
Shipping and payments
- Set up delivery zonesChoose the areas you deliver to and the charge for each, with optional prices for single cities.
- Add a pickup locationLet customers collect their orders from your store and see when you are open for pickup.
- Accept cash and cash on deliveryLet customers pay in cash at your store or when their order is delivered.
- Connect Whish paymentsLet customers pay online with Whish by adding your Whish merchant details to your store.
Orders and reports
- Manage a store order from start to finishOpen an order, move it through each status until it is completed, and see which statuses are final.
- Add a note and cancel an orderKeep notes on an order, and cancel an order with a reason and an optional refund record.
- Update several orders at once and export themFind orders quickly, move several orders to a new status at once, and export your store orders to a CSV file.
- Read your sales reportsSee your order count, revenue, average order, payment methods and best-selling products for this month and last month.
Plans and subscriptions
- Upgrade your account planBuy a plan that lets you create more stores.
- Upgrade when you reach a limitLearn why the Limit Reached message appears and how to get room for more stores or products.
- Upgrade your store planBuy a plan that gives one of your stores the premium tag or a higher product limit.
- View your subscription history and receiptsSee your plan payments, open a receipt and retry a payment that did not go through.
Help and support
- Contact support and send feedbackChat with E-Wasila support on WhatsApp, send feedback, and read the terms and privacy policy, all from Settings.
- Use the Help CenterOpen the Help Center in the app and quickly find a step-by-step guide for what you want to do.
- Why does my store or product say Needs review or Pending?Learn what the review labels on new stores and products mean and what you can do while you wait.
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